Privacy Policy
Protecting Your Personal Information
Innovative Disability Services is committed to protecting the privacy and confidentiality of all participants, families, staff, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information.
We operate in accordance with Australian privacy legislation and the standards set by the National Disability Insurance Scheme (NDIS).
1. Information We Collect
We may collect personal information including:
Full name, contact details, and address
Date of birth and identification details
NDIS participant number and plan information
Health and support requirements
Emergency contact details
Information submitted via website enquiry forms
We only collect information necessary to deliver safe and effective support services.
2. How We Use Your Information
Your personal information may be used to:
Deliver agreed NDIS support services
Develop personalised support plans
Communicate with participants, families, and support coordinators
Process invoices and payments
Meet legal and regulatory requirements
We will not use your information for unrelated purposes without your consent.
3. How We Store & Protect Information
We take reasonable steps to ensure your information is:
Stored securely (digital and physical records)
Protected from unauthorised access, misuse, or disclosure
Accessible only to authorised staff
All staff are trained in confidentiality and privacy obligations.
4. Disclosure of Information
We may share personal information:
With the NDIA where required
With healthcare professionals or support coordinators (with consent)
When required by law
We do not sell or rent personal information to third parties.
5. Website & Cookies
Our website may collect limited technical information such as IP addresses or browser data to improve user experience. This data does not identify individuals personally unless voluntarily provided through forms.
6. Access & Correction
You have the right to:
Request access to your personal information
Request corrections if information is inaccurate
Withdraw consent where applicable
Requests can be made by contacting our office.
7. Complaints
If you believe your privacy has been breached, please contact us so we can investigate and respond promptly.